Customer Service at the Core: How IPS Flow Systems Focuses on What Matters to You
At IPS Flow Systems, customer service isn’t just a department. It’s the foundation of everything we do. For over 30 years, we have built a reputation as a trusted supplier of plastic pipes, valves, and fittings, but what truly sets us apart is our unwavering commitment to putting customers first.
From the moment you make an enquiry to the final delivery of your order, we ensure that every step of your journey with IPS is seamless, efficient, and tailored to your needs. Whether you're tackling a complex engineering project, working on a time-sensitive installation, or searching for expert advice, our team is ready to support you.
Expertise You Can Rely On
Our team has over 200 years of combined experience in the industry, which means we don’t just supply products. We provide knowledge, advice, and solutions. We take the time to understand your challenges and recommend the best materials and fittings for your specific application.
We also invest in continuous training to stay ahead of industry changes, regulations, and emerging technologies. This ensures that when you come to IPS Flow Systems, you get accurate, up-to-date information that helps you make the right decisions for your project.
Next-Day Delivery for Maximum Efficiency
Time is critical, and we understand that delays can impact your entire operation. That’s why we offer next-day delivery on all stock items across the UK and Ireland. Our extensive inventory means you don’t have to wait weeks for essential components. We keep a vast range of products in stock, ensuring that you get what you need, when you need it.
Dedicated Support for Every Industry
We don’t believe in a one-size-fits-all approach. IPS Flow Systems serves a wide range of industries, including water treatment, chemical processing, fire protection, nuclear decommissioning, and more. Each sector has unique requirements, and our team is equipped to handle even the most complex specifications.
We also provide specialist training and technical support to ensure our customers are confident in using our products. From webinars and CPD courses to on-site visits and product demonstrations, we are committed to sharing our expertise with you.
A Partnership Built on Trust
At IPS Flow Systems, we believe that good customer service goes beyond transactions. It’s about building lasting relationships. Many of our customers have worked with us for years because they trust us to deliver quality, reliability, and exceptional support.
We are always looking for ways to improve and enhance the service we provide. Whether through new digital tools like SwiftCloud, better communication channels, or expanding our product range, our focus remains on making your experience as smooth and hassle-free as possible.
Your Success is Our Success
When you choose IPS Flow Systems, you are choosing a supplier that genuinely cares about your success. Our team is always ready to go the extra mile to ensure you get the right products, expert advice, and outstanding service.
No project is too complex, and no challenge is too big. We are here to support you every step of the way.
If you want to learn more about how we can help, get in touch today. We are always happy to assist.