Setting the Standard: An Introduction to IPS Flow Systems and Our Values
At IPS Flow Systems, we believe that success is more than just a result – it’s a journey driven by values that shape every decision, every product, and every interaction we have. For over three decades, we have been setting the standard in the plastic pipe, valve, and fitting industry, not only through the exceptional products we supply but also through our dedication to customer satisfaction, innovation, and a strong, values-driven culture. Our journey has been shaped by the core principles we uphold, and we’re proud to share how these values have been integral to our achievements and the way we operate.
A Legacy of Excellence and Innovation
Founded in 1990, IPS Flow Systems began with a modest team but with big ambitions – to offer the highest quality products, backed by expert knowledge and exceptional customer service. Over the years, we have expanded into a leading supplier of plastic pipes, valves, and fittings across a wide range of industries, including chemical, water, petrochemical, agriculture, and many more. Our headquarters in Seaham, County Durham, houses a state-of-the-art facility that spans 30,000 square feet, with additional operations in Ireland and an expanding team of over 60 dedicated professionals.
Our commitment to excellence has seen us develop long-lasting relationships with industry-leading manufacturers, including AGRU, Spears Manufacturing, and Praher, enabling us to offer a wide range of high-quality products. We have a reputation for reliability, and our customers know that when they choose IPS Flow Systems, they are selecting the very best in the industry.
From the beginning, IPS Flow Systems has been driven by the desire to exceed the expectations of our customers. This drive for excellence is evident not only in the quality of the products we offer but also in the way we continuously evolve to meet the ever-changing demands of our industry. We believe that to remain at the forefront, we must not only maintain high standards but actively innovate, seeking new ways to serve our customers and enhance their experiences.
Our Core Values: The Heartbeat of IPS Flow Systems
The core values that guide IPS Flow Systems are deeply embedded in the culture of our business. These values are the foundation of our operations and are what make IPS Flow Systems a trusted partner to industries across the UK and Ireland. Every project we undertake, every customer we serve, and every product we deliver reflects these values:
Excellence in Everything We Do Excellence is at the heart of everything we do. We don’t simply aim to meet industry standards – we set them. Whether it’s the quality of the products we supply, the service we provide, or the technical expertise we offer, we always strive for the highest standards. Our investment in training and development ensures that our team stays at the cutting edge of industry knowledge and best practices. Excellence is not just a goal; it’s an ongoing commitment.
People First: A Collaborative and Supportive Team At IPS Flow Systems, we recognise that our people are our greatest asset. We value the experience, skills, and commitment that each member of our team brings to the table. Our employees are more than just colleagues – they are part of the IPS family. From our warehouse staff to our sales professionals and management team, everyone plays an integral role in our success. We foster a supportive and inclusive work environment where collaboration is key, and new ideas are always encouraged. Our team’s dedication to our customers and to each other is what drives us to continuously improve and innovate.
Customer-Centric Approach: Delivering Solutions, Not Just Products Our customers are at the heart of everything we do. We believe in long-term partnerships built on trust and mutual respect. Every decision we make is with our customers’ best interests in mind. From offering expert advice to providing tailored solutions that meet specific project requirements, we are committed to delivering the best possible customer experience. We understand that every project is unique, and we take pride in offering flexible, innovative solutions to meet the diverse needs of our customers. Our goal is not just to sell products but to be a trusted partner, helping our customers navigate challenges and achieve their goals.
Integrity and Accountability: Always Doing the Right Thing We conduct our business with the highest standards of integrity. Transparency, honesty, and accountability are fundamental to the way we operate. Whether dealing with customers, suppliers, or partners, we hold ourselves accountable for our actions and take responsibility for the outcomes. Trust is built through consistent, reliable actions, and we work hard to ensure that we live up to the trust placed in us by our customers and partners.
Environmental Responsibility: Building a Sustainable Future We recognise that our operations impact the environment, and we are committed to reducing that impact. At IPS Flow Systems, we integrate sustainability into our business practices, from sourcing eco-friendly products to reducing our carbon footprint. We work with suppliers who share our commitment to environmental responsibility and look for ways to implement greener practices in everything we do. We believe that by prioritising sustainability, we are not only contributing to the health of our planet but also setting a positive example for others in our industry.
Innovation and Growth: Preparing for the Future The future of our industry is constantly evolving, and at IPS Flow Systems, we are always preparing for what lies ahead. We embrace technological advancements and are committed to finding innovative solutions that meet the changing needs of our customers. Whether it’s through expanding our product range, incorporating new technologies, or enhancing our customer service processes, we strive to stay ahead of the curve. We understand that growth and innovation go hand in hand, and we are always looking for new ways to improve the value we bring to our customers.
A Glimpse Into Our Future
As we look forward, we are excited about the opportunities that lie ahead. IPS Flow Systems is committed to continuing our legacy of excellence and innovation while strengthening the relationships we have built with our customers, employees, and partners. We are investing in our team, technology, and product offerings to ensure that we remain a leader in our industry for years to come.
In 2025, we will focus on expanding our product portfolio, particularly in key areas such as the pharmaceutical, chemical, and fire sectors. With a focus on sustainability, we will continue to introduce eco-friendly products that meet the highest industry standards. We are also embracing digital transformation, using technology to enhance our internal processes, improve customer experience, and provide even more value to our clients.
As we continue to set the standard in our industry, we remain committed to the values that have guided us for over three decades. Our unwavering dedication to excellence, innovation, and customer satisfaction will continue to drive our business forward, ensuring that IPS Flow Systems remains a trusted partner and a leader in the plastic pipe, valve, and fitting industry.
At IPS Flow Systems, we don’t just aim to meet expectations – we strive to exceed them, setting the standard for quality, service, and innovation every day. As we look to the future, we are confident that by staying true to our values, we will continue to build a legacy of success, one that is defined by our commitment to people, our customers, and the environment.